How a case works
Three stages, from your first message to the recovery work, and what each one costs.
The three stages
Tell us what happened
Connect with a seasoned recovery consultant who will analyze your case, providing guidance tailored to your specific situation.
- Book a free consultation with one of our friendly staff.
- During this meeting you tell us what has happened.
- Provide us with all required information.
Sign the mandate and build the case
Collaborate with our team to gather essential evidence and construct a robust strategy. We'll work together to strengthen your case and maximize the chances of a successful recovery.
- You sign our mandate, permitting us to investigate further.
- Our terms and conditions apply, with a 30% service fee at the end of the procedure.
- Third-party fees may apply in difficult cases; these fall onto the client's account.
Recovery work
With our expertise and resources, we aim to efficiently recover your assets, bringing resolution to your cryptocurrency loss.
- The team begins to work on your behalf.
- You receive regular updates about the case.
The terms
What you pay, and when. The same terms are in the mandate you sign.
- Consultation
- 100% cost-free
- Upfront
- No upfront money
- Service fee
- 30%, at the end of the procedure
- Third-party fees
- May apply in difficult cases. These fall onto the client's account.
Before we investigate further, you sign our mandate, agreeing to our terms and conditions.
What to have ready
These are the details the claim form asks for. Gathering them first makes the form quicker to fill in.
Start a free case review- The company or platform you lost funds toand its website address
- The date you lost the fundsor the date of each payment, if there were several
- How you paidcredit card, bank transfer or cryptocurrency
- The amount lostnot counting any profits you were shown
- The wallet addresses usedcopied from your wallet or exchange history
- Your account of what happenedin your own words
Why crypto goes missing
Cryptocurrencies can be lost or inaccessible for a number of reasons. We can help with a wide range of missing and inaccessible cryptocurrencies.
- Crypto trading fraud
- “Crypto recovery service” frauds
- Stolen coins
- Exchange hacking
- Data breaches
- Ransomware attacks
- Viruses and software problems
- Online harassment and blackmail
- Forgotten or misplaced passwords
- Deleted wallets
- Damaged hard discs
- Trouble upgrading older wallet versions
- Transfers to an invalid address
- Funds lost in forks
Questions
What does the first consultation cost?
Nothing. Everything starts with a 100% cost-free recovery consultation.
Do I pay anything upfront?
No upfront money is charged for our service. Our service fee is 30%, at the end of the procedure. Third-party fees may apply in difficult cases; these fall onto the client's account.
Which cryptocurrencies can you trace?
Bitcoin, USDT, Litecoin, Ether or any other digital currency. We follow the transactions on the blockchain to pinpoint the receiving wallet.
Will I hear from you while you work on my case?
Yes. Once the mandate is signed, the team works on your behalf and you receive regular updates about the case.
My coins weren't stolen, I just can't reach them. Can you help?
Lost passwords, damaged hardware, transfers to the wrong address and forked coins are all cases we help with.
Start with a free consultation
Everything starts with a 100% cost-free recovery consultation. After reviewing your case, we will always match you with the right solution that suits your case the most, to make sure you will have the highest chance of success.
Prefer email? customersupport@cr-forensics.com